Refund Policy

REFUND POLICY

WE OFFER A 30 DAY MONEY BACK GUARANTEE TO GUARANTEE YOU THE BEST POSSIBLE EXPERIENCE. IF YOU ARE NOT SATISFIED WITH THE ITEM, CONTACT US NOW AND WE WILL SOLVE YOUR PROBLEM! WE DO NOT ACCEPT RETURNS AFTER THE 30 DAY PERIOD, SO CONTACT US AS SOON AS POSSIBLE AND YOU WILL RECEIVE A FULL REFUND!

 HOW TO MAKE AN ITEM?

SIMPLY FILL OUT OUR CONTACT FORM OR SEND US AN EMAIL AT INFO@CLERASTORE.COM WITH YOUR ORDER NUMBER. ONCE THE PRODUCT HAS BEEN RECEIVED AND VERIFIED, WE WILL REFUND THE AMOUNT PAID! (REFUNDS CAN TAKE UP TO 5 DAYS TO PROCESS, DEPENDING ON THE LENDER).THE RETURNED PRODUCT MUST BE INTACT AND SEALED. 

SHIPPING OF RETURNS

THE SHIPMENT OF THE ITEM TO BE RETURNED AND THE RELATED COSTS ARE BORNE BY THECUSTOMER. 

IF THE ITEMS I RECEIVE ARE DEFECTIVE / WRONG / DAMAGED?

IF YOU HAVE RECEIVED DEFECTIVE, INCORRECT AND / OR DAMAGED GOODS, CONTACT US WITHIN 30 DAYS OF RECEIVING THE ORDER. REMEMBER TO INCLUDE THE ORDER NUMBER, THE PHOTOGRAPHS OF THE ITEMS AND ALL THE REFERENCES RELATED TO THE RECEIPT OF THE PACKAGE AND, INACCORDANCE WITH OUR MONEY-BACK GUARANTEE, WE WILL DO OUR BEST TO RESOLVE THE PROBLEMS SOON AS POSSIBLE.